Last Updated: January 20, 2026
Welcome to Scale360 AI (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, products, and applications (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
“User,” “you,” or “your” refers to any individual or entity accessing or using our Services.
“Services” includes all AI-powered tools, software, APIs, platforms, and related services provided by Scale360 AI.
“Content” means any text, images, data, code, or other materials uploaded, generated, or processed through our Services.
“Account” refers to your registered user account with Scale360 AI.
“Subscription” means any paid plan or service tier you have purchased or enrolled in.
By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are of legal age to form a binding contract.
If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through our Services. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.
To access certain features of our Services, you must create an account. You agree to:
You are responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain account security.
We reserve the right to suspend or terminate your account at any time for:
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal or internal business purposes.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
Prohibited Activities:
Content Restrictions:
If you use our APIs:
Current pricing for our Services is available on our website. We reserve the right to change our pricing at any time with 30 days’ notice to existing subscribers.
Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds will be provided for partial periods.
We may offer free trials for certain Services. At the end of the trial period, you will be automatically charged unless you cancel before the trial ends.
We offer refunds only in the following circumstances:
Refund requests must be submitted within 30 days of the charge.
All intellectual property rights in our Services, including software, algorithms, designs, trademarks, logos, and documentation, are owned by Scale360 AI or our licensors. These Terms do not grant you any ownership rights.
You retain ownership of all content you upload or input into our Services (“User Content”). By using our Services, you grant us:
Content generated by our AI Services (“Generated Content”) is subject to the following:
If you provide feedback, suggestions, or ideas about our Services, we may use them without any obligation to you.
We respect intellectual property rights. If you believe content on our Services infringes your copyright, please contact us at legal@scale360ai.com with:
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We process your data in accordance with applicable data protection laws including GDPR, CCPA, and other relevant regulations.
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
We retain your data as long as your account is active or as needed to provide Services. You may request deletion of your data subject to our legal obligations.
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Our Services may integrate with third-party platforms and services. Your use of third-party services is subject to their respective terms and policies.
Our Services may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of third-party sites.
Inclusion of third-party services or links does not imply endorsement by Scale360 AI.
We strive to provide reliable Services but do not guarantee uninterrupted or error-free access. We may suspend Services for maintenance, updates, or security reasons.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT:
You acknowledge that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCALE360 AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF SERVICES SHALL NOT EXCEED THE GREATER OF:
Some jurisdictions do not allow limitation of certain damages. In such cases, our liability is limited to the maximum extent permitted by law.
You acknowledge that these limitations are fundamental elements of the agreement between us and that we would not provide Services without these limitations.
You agree to indemnify, defend, and hold harmless Scale360 AI, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.
These Terms remain in effect while you use our Services.
You may terminate your account at any time by:
We may suspend or terminate your access to Services immediately, without notice, for:
Upon termination:
Before termination, you may export your data through available tools. We are not obligated to maintain data after account termination.
These Terms are governed by the laws of the Province of Quebec, Canada, without regard to conflict of law principles.
Before filing a claim, you agree to contact us at legal@scale360ai.com to seek informal resolution. We will attempt to resolve disputes within 60 days.
Any disputes not resolved informally shall be resolved through binding arbitration in accordance with the rules of the Canadian Arbitration Association, conducted in Montreal, Quebec.
You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class-wide arbitration.
Either party may seek injunctive relief in court for:
For matters not subject to arbitration, you consent to the exclusive jurisdiction of courts in Montreal, Quebec, Canada.
These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and Scale360 AI.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet disruptions.
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Scale360 AI.
Notices to you may be sent via email to your registered email address or through our Services. Notices to us should be sent to:
Scale360 AI
883 Avenue Ball
Montreal, Quebec, H3N-1J8
Canada
Email: legal@scale360ai.com
You agree to comply with all applicable export and import laws and regulations. You represent that you are not located in, or a national of, any country subject to embargo or trade restrictions.
These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.
Provisions that by their nature should survive termination (including intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute resolution) shall survive termination of these Terms.
Additional terms apply to API usage:
Enterprise customers are subject to separate Master Service Agreements (MSA) which take precedence over these Terms in case of conflict.
Access to beta features is provided “as is” without warranties. Beta features may be modified or discontinued without notice.
We comply with:
We are committed to:
We adhere to industry best practices and standards for AI development and deployment.
We are committed to making our Services accessible to all users. If you encounter accessibility barriers, please contact us at accessibility@scale360ai.com.
For questions about these Terms or our Services, please contact us:
Scale360 AI
883 Avenue Ball
Montreal, Quebec, H3N-1J8
Canada
Email: legal@scale360ai.com
Phone: +1 (514)-975-8651
Support: info@scale360ai.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
We may update these Terms periodically. The “Last Updated” date at the top of this page indicates when these Terms were last revised. Material changes will be communicated via:
Your continued use of Services after changes become effective constitutes acceptance of the updated Terms.
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.